Fashionnovana Shipping Policy

1. Shipping Service Overview

At Fashionnovana, we're dedicated to getting your orders to you promptly and in perfect condition. We offer global shipping with a commitment to 1 - 3 days of order processing and 3 - 5 days of delivery after dispatch.

2.Shipping Coverage and Costs

We ship worldwide, including Australia, Canada, the US, and the rest of the world.

• Free Standard Shipping – (Condition: orders over $60)
• Standard Delivery – (Condition: $0.00 to $60.00) (Cost: $10.00)
• Free Expedited Shipping – (Condition: orders over $100)
• Expedited Delivery – (Condition: $0.00 to $100.00) (Cost: $20.00)

Delivery delays can occasionally occur.

3. Order Processing Time

• Standard Processing: Once you place an order, our team kicks into action. We strive to process all orders within 1 - 3 business days. This processing time excludes weekends and public holidays. For example, if you place an order on a Monday, we'll aim to have it ready for shipping by Wednesday at the latest.
• Factors Affecting Processing: In some cases, order processing might take a bit longer. This could be due to issues like high order volumes during sales events, verification of payment information, or if the item you ordered is out of stock and needs to be restocked. If there are any delays, we'll keep you informed via email.

4. Shipping Time

• Estimated Delivery: After your order is shipped, you can expect to receive it within 3 - 5 business days. However, this is an estimate, and actual delivery times may vary. Factors such as the destination country, customs clearance procedures, and local postal or courier services can impact the delivery time.
• Remote Areas: For customers in remote areas, delivery might take a bit longer. While we offer free shipping globally, some remote locations may have less frequent courier services or longer customs processing times. We'll do our best to ensure your order reaches you as quickly as possible, but please be aware of potential delays.

5. Shipping Carriers

• Partnerships: We've partnered with reliable shipping carriers to handle the delivery of your orders. These carriers have a proven track record of providing efficient and secure shipping services. Depending on your location and the weight/size of your order, we'll select the most suitable carrier to ensure a smooth delivery process.
• Tracking Your Order: Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier's official website or on our website's tracking page to monitor the progress of your shipment. This allows you to stay informed about when your order will arrive.

6. Customs and Import Duties

• Customer Responsibility: When shipping internationally, your order may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer. The amount of these fees varies depending on the country's regulations, the value of the goods, and the type of product.
• No Hidden Fees from Us: Fashionnovana does not collect or charge for customs duties and import taxes. We'll provide you with as much information as possible about potential fees, but it's a good idea to check with your local customs office before placing an order to avoid any surprises.

7. Shipping Issues and Contact Information

• Reporting Problems: If you encounter any issues with your shipping, such as a delay, a missing package, or a problem with the delivery address, please don't hesitate to contact us. You can reach our customer support team at [email protected].
• Response Time: Our customer support team is dedicated to helping you. We aim to respond to all shipping - related inquiries within 24 hours on business days. Provide us with your order number and as many details as possible about the issue, and we'll work with you to find a solution.

8. Policy Updates

We may update this Shipping Policy from time to time. The most recent version will always be available on our website. Please review the policy regularly, as your continued use of our services after any updates indicates your acceptance of the new terms.